A few years a go, i was shopping with some friends in Medan. We went to one of the hippest mall in the city. We got into a store that sell clothes and decided to look around. I was minding my own things when I heard an angry voice nearby.
I couldn’t help trying to see what was going on. It was like just five feet away. Apparently, a shopper was yelling at the shopping attendant. I did not know what was going on but the shopper ended up leaving the store furiously.
I recognized the shopper’s face to be very familiar but I could not recall who he was.
A few days later, I was going to the traditional market in my hometown. I was shopping for groceries when I saw someone talking to a group of people at a corner of the shop. It was that angry shopper!
I must have been seeing him around the town. That was why he looked so familiar! Anyway, I did not mean to eavesdrop. Actually, I did not need to, he was really loud!
He was sharing his unpleasant shopping experience to a bunch of folks. He said the shopping attendant was being so impolite to him. Every time he picked an item, she asked him to pay it first before starting to look for another item.
He said he was being patient at first. When he finally could not take it anymore, he yelled at her saying, “You think I cannot pay for these cheap stuffs? Is it necessary to treat me like a potential thief?”
If you live in a small town like mine, in whichever part of the world,I strongly believe that you will encounter one certain thing that we all have in common: the fact that gossips and rumors can spread faster than wildfire!
I don’t know if you guys watch “Desperate Housewives”; If you do, It would be easier to understand this very next sentence. Most people in my hometown are ten times as talkative as those nosy folks who live in Wisteria lane!
Furthermore, when they “share their experience” just like how that angry shopper did, they actually feel helpful to other people. They consider their doing as warning the other people so that they can avoid such unpleasant event.
Anyway, I am not going to judge that angry shopper. (I keep calling him as angry shopper because I do not know his name.) He had his right to complain.
Sadly, most companies and stores in Medan do not take customers’ complains very seriously. Usually, they respond after a disappointed customer write to the newspaper. When something similar like that happens, The management will do something nice as a publicity act to safe the image of their companies.
Some people will surely agree that the mouth to mouth communication is the best “balance-maker” to the companies’ ignorance. When the people gang up to stop going into certain stores, that’s when the real punishment happens…



















